- The Process Consultant designs and delivers scalable, secure, and high-impact technology solutions that align with client-specific use case and the managed software delivery model
- This role bridges business needs and technical execution, ensuring seamless integration of platforms and processes
- Translate business requirements into technical architecture and implementation plans by conducting a current state assessment including standard operating procedures and process mapping
- Partner with Process Engineers and consulting teams to deliver end-to-end solutions by creating a product vision document, product roadmap and future state process flow
- Provide technical and operational guidance throughout the engagement
- Design implementation and stakeholder communication plan for client-specific use cases
- Design end user technology training and change management plan to drive adoption and create feedback loop for ongoing support
Develop sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations
