• Respond timely and professionally to inquiries
• Troubleshoot technical issues and diagnose errors on various applications
• Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP)

Other tasks as assigned

• About you: 2+ years of call center experience is required; 1+ year working in a metric-based environment
• A bachelor's degree is required for this role
• Proficiency in Microsoft Word, Excel, and Outlook
• Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills

Ability to resolve basic technical issues and work independently with minimal supervision

• About the Position: Pays $20/hr with a potential raise in August

7-month contract with a potential to extend