• The Manager, Customer Service Delivery will lead a Customer Experience organization responsible for customers and employees in Greater China while supporting the global business
• This role focuses on driving customer-centric strategy, deploying product/policy/process changes, improving customer satisfaction, and developing employees and front-line leaders to deliver world-class service
• Lead the Customer Experience organization for Greater China and provide support to global operations, ensuring alignment with broader business objectives
• Develop and deploy customer-centric strategies by listening to customer needs, synthesizing insights, and translating them into actionable plans to improve business performance
• Execute product, policy, or process changes and ensure front-line teammates are prepared and successful in delivering those changes
• Improve Customer Satisfaction Scores through front-line teammate development, process improvements, and tool development
• Partner with Business Units to implement improvements that enhance the customer experience
• Drive employee development initiatives to improve overall employee satisfaction, reduce attrition, and enable direct reports to thrive
• Lead and influence change, challenge the status quo, take appropriate risks, and collaborate effectively with peers and cross-functional teams worldwide

Applicants who require accommodations may contact talent@ebay.com for assistance

• Bachelor degree or above
• 5+ years of operational leadership experience in a customer service or e-commerce environment
• Proven experience leading and managing large customer service teams
• Proficient in both English and Mandarin, including reading and writing
• Demonstrated experience working in global and cross-functional organizations
• Strong customer-centric service philosophy and an understanding of balancing world-class customer experience with cost control in a growth environment
• Successful track record of achieving and exceeding customer service goals in a high-growth business

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• Salary range: Not stated in the posting

Key benefits: Not specified