• The role involves delivering exceptional service to customers, responding to inquiries, troubleshooting technical issues, and administering various programs related to medical school applications
• Deliver a remarkable service experience to customers for various services
• Respond timely and professionally to inquiries
• Troubleshoot technical issues and diagnose errors on various applications
• Administer the MCAT exam, Medical School Applications (AMCAS), and the Fee Assistance Program (FAP)

Other tasks as assigned

• 2+ years of call center experience is required; 1+ year working in a metric-based environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Organized/detail-oriented with excellent oral/written communication, multitasking, and customer service skills

Ability to resolve basic technical issues and work independently with minimal supervision

• Medical
• Dental
• Vision

Federal and state leave programs