• This role will be instrumental in shaping how we listen to, learn from, and act on client insights to drive continuous improvement across the organization
• Sitting within the Global Sales Enablement team, the Lead will partner cross-functionally to ensure client voices are heard, understood, and embedded into our business decisions
• A key aspect of this role includes managing the Client User Group - designing charters, membership tiers, and governance models - to create structured forums that foster engagement and actionable dialogue
• Client User Group management: Launch and scale a sustainable, member-driven user group: drive membership, governance, programming (calls, webinars, conference), advocacy, and measurable value for Sportradar clients
• Client survey oversight
• Client feedback consolidation strategy
• Insight sharing & stakeholder engagement
• Continuous improvement & innovation
• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations
• Two Technical Interviews: Meet with the Technical team and later with the Hiring Manager to dive into your solution, as also discuss team fit
• Onsite Interview: Meet with the local team and take a tour of our office for a final meet-and-greet
• Finals Steps: Receive feedback and, if successful, an offer!

• Previous experience with Client User Group or Client Advisory Board design is a pre-requisite to applying for this role
• 8+ years of experience in commercial related role, preferably in a global B2B environment
• Ability to effectively communicate and interact with C-suite level clients
• Proven track record of managing client feedback programs and driving cross-functional change
• Strong analytical skills with the ability to translate data into compelling narratives
• Excellent communication and stakeholder management skills
• Experience with CRM systems and feedback analytics tools

Strategic thinker with a bias for action and a passion for client advocacy

Must have previous experience building & scaling a user community or association, implementing membership models (dues, tiers, renewals) and governance (board formation, bylaws, committees)

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding
• Flexibility to manage your workday and tasks with autonomy
• A balance of structure and autonomy to tackle your daily tasks
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
• Global Employee Assistance Programme
• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)
• Online training videos
• Flexible working hours
• Pay Range: $85,000 - $115,000
• Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work

Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution