• In this role, you will support a rapidly growing new fleet program with a large last mile delivery client
• You will build and maintain positive client relationships within an assigned territory by working closely with business owners and gathering feedback
• You will also train and educate clients on program offerings to drive satisfaction and continuous improvement
• Build positive client relationships in an assigned territory
• Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions
• Manage processes to optimize fleet productivity
• Utilize tools to effectively communicate with an assigned territory through multiple communication channels
• Partner with Growth Initiative teams in the development and implementation of account growth strategies to meet objectives
• Educate and train customers on product offerings, available technologies, and resources
• Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions
• Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction

Partner with operational teams and provide feedback on client satisfaction and identified areas of improvement

• BS or BA in business or related field required
• 3-5 years of relevant customer service or client account management experience
• Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment
• Strong critical thinking skills to offer creative solutions to meet client needs
• Excellent verbal and written communication skills

Ability to travel upon request

Candidates must reside in PA, NJ, NY, CT, RI, MA, VT, NH, or ME to be considered for this role

• The hiring base salary range for this position is $101,900 to $140,140 annually
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)