The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness
Maximize Oracle Health’s revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction
Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth
Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice
As a Client Success Specialist, you will play a crucial role in growing Oracle Health’s recurring SaaS revenue by finding win-win outcomes
Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities
You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk
This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business
Please note, This role is based in Denver, CO
During onboarding, the role will be in-office five days per week for the first six months, transitioning to three days per week (Tuesday–Thursday) thereafter
We are looking for a skilled team member who has a proven track record of effectively and directly driving growth and revenue from a sales/inside sales/renewals territory
The CSS will be responsible for covering their Client territory and achieving quarterly targets in terms of renewal rates to grow revenues and minimize cancellations
They will also be responsible for developing their territory and working to improve results through greater efficiency and productivity
The ideal candidate will be energized with building a forward-thinking Customer Success future within Oracle Health and have deep knowledge in customer success, renewals, inside sales, account management, and SaaS services
Own renewals : Proactively manage renewal cycles, ensuring contracts are quoted well in advance and renewed on time
Protect revenue & linearity : Anticipate and remove internal or external roadblocks that could delay renewals, ensuring consistency and predictability in results
Drive growth : Identify and pursue growth opportunities that align with client goals and Oracle Health’s growth strategy
Forecast with accuracy : Maintain reliable renewal and expansion forecasts to support business planning
Build trusted relationships : Develop strong partnerships with client stakeholders by listening deeply, understanding their challenges, and acting as a true advocate for their success
Solve problems early : Anticipate obstacles before they escalate, take ownership of solutions, and drive accountability across internal and external teams
Collaborate across teams : Partner with internal stakeholders to ensure clients experience seamless service and clear communication throughout their journey
Требования
Strong relationship-building skills with a growth mindset
The ideal candidate would be able to both renew and grow client accounts
Proven track record of meeting or exceeding renewal and sales targets
Highly adaptable and comfortable with change; able to maintain focus and positivity in dynamic environments
Exceptional problem-solving skills with a bias for action and ownership
Excellent communication and organizational skills, with the discipline to consistently follow through
Understanding of technical environments and ability to collaborate with diverse client stakeholders
You are an achiever with a track record of excellence and strong results
You are goal oriented with strong verbal and written communication skills
You are known for your tremendous work ethic, passion, and dedication
You enjoy learning new things including technology and can translate that into value for prospects
You have a positive presence, and you are curious, insightful, and perceptive
Accountability & Ownership – You don’t wait for problems to solve themselves
Positive Mindset – You see challenges as opportunities to create stronger outcomes
Give Your Best – Every client interaction is a chance to deliver excellence
Uncommon Discipline – Success comes from consistently executing the fundamentals
Get Ahead of Challenges – You anticipate, adapt, and act before issues become obstacles
Навыки
3–7 years of client-facing sales, inside sales, renewal sales, or account management experience, ideally in Healthcare or SaaS
