IT Service Desk Specialist
AppsFlyer seeks an IT Service Desk Specialist to join its global IT team, providing frontline support with a focus on EMEA. The role combines technical troubleshooting with AI-native operations and automation, ideal for a service-minded professional with 2+ years of experience in a large company.
Responsibilities
- Provide technical support globally across all AppsFlyer offices, with primary focus on EMEA region
- Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments
- Manage and respond to service requests via IT ticketing system, ensuring thorough documentation
- Facilitate IT onboarding and offboarding processes and maintain IT asset inventory
- Leverage AI tools and automation to improve support efficiency and reduce resolution times
About the role
AppsFlyer is seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience.
As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation.
com, Zapier, scripting) Experience with G-Suite administration and Slack Background in investigating and troubleshooting network-related issues Experience contributing to or building AI-powered solutions (chatbots, automated knowledge bases) Being introduced by an AppsFlyer team member Why AppsFlyer AppsFlyer is the global leader in marketing measurement and analytics.
Our IT team operates at the forefront of technology, building an AI-native support environment where automation and intelligence are embedded into everything we do. You’ll join a team that values innovation, ownership, and continuous learning — and where your ideas for making IT better will be heard and acted on.
As a global company operating from 20 offices worldwide, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation.
We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. “As a Customer Obsessed company, we must first be Employee Obsessed.
About appsflyer
Visit careers.appsflyer.com for more.