Strategic Account Manager

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.

From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. Location: Remote How You'll Make an Impact: As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds.

You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. This isn't just account management; it's true strategic partnership.

You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in shaping how Cloudbeds shows up in one of our most dynamic and demanding markets Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds.

They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success.

, Bangkok to Phuket) at least once per quarter What Sets You Up for Success: Bring 7+ years of hospitality industry experience in senior operational or commercial roles — Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar — within hotels or hospitality properties in Thailand Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS) Possess deep experience in the Thai hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers Bonus Skills to Stand Out: Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a power user or in a customer-facing tech role Familiarity with Salesforce or similar CRM and account management tools Based in or with significant market experience in Phuket or other key Thai resort markets What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality.

We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.

From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it.

If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. com Company Awards to Check Out!

Best All-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team!

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. com .

Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds.

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