Director of Engineering - Digital | India
Five9 seeks a Director of Engineering – Digital to lead the digital transformation of its contact center technology ecosystem, driving AI-powered customer engagement platforms and omnichannel strategies. This role requires 12+ years of software engineering experience with deep expertise in cloud contact centers, conversational AI, and leadership.
Responsibilities
- Define and execute the technology roadmap for the digital campaign management platform
- Lead and mentor a team of engineers, fostering a culture of innovation and collaboration
- Architect and oversee the development of AI-driven features for digital channels
- Ensure scalability, security, and reliability in a multi-tenant SaaS environment
- Collaborate with product managers, designers, and data scientists to deploy campaign optimization techniques
About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Overview We are seeking a Director of Engineering – Digital to lead the digital transformation of our contact center technology ecosystem.
This role will drive the development and implementation of cutting-edge AI-powered customer engagement platforms, cloud-based contact center solutions, and omnichannel communication strategies.
The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization , along with strong technical depth and leadership capabilities.
) Strong understanding of data privacy, security compliance, and scalability challenges in multi-tenant SaaS platforms Excellent leadership, communication, and problem-solving skills Experience working in a fast-paced, high-growth or startup environment Familiarity with A/B testing, personalization, and analytics-driven product development Understanding of GDPR, CCPA , and other data protection regulations Why Join Us Lead the digital evolution of a high-impact contact center technology ecosystem Work on AI-driven automation and CX optimization with cutting-edge technologies Opportunity to shape the future of AI-powered customer engagement technology Collaborate with a talented and passionate team dedicated to innovation Be part of a dynamic and customer-focused organization driving innovation in customer engagement Competitive salary, benefits, and career growth opportunities Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better we are. Five9 is an equal opportunity employer. com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
About five9
Visit five9.com for more.