Salesforce Business Systems Analyst (Quote to Cash)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Salesforce Business Systems Analyst-Quote to Cash About the Team The Business Technology organization at Five9 enables the systems and solutions that run, scale, and transform how the company operates.

We collaborate closely with business leaders across the enterprise to translate strategic priorities and operational needs into clear, actionable requirements, drive thoughtful prioritization, and ensure the successful delivery of impactful technology initiatives. , Sales Operations, Revenue Operations, and Finance). , ERP/GL), CPQ, billing, revenue recognition, and reporting/analytics. S.

Pacific time zones to support collaboration.

, ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing Facilitate backlog grooming and prioritization in partnership with the Business Engagement Director Responsible for understanding business requirements, creating/grooming user stories Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution, Maintain high-level familiarity with other IT system/business application capabilities and scope definition to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.

Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

Qualifications: A bachelor’s degree or an equivalent qualification is required. , APIs, middleware/iPaaS, ETL), including data mapping, reconciliation, and error handling Great at execution, communication, critical thinking, coordination of work, and problem solving.

Ability to be organized, timely follow-ups, proactive at communication Proven ability to elicit requirements and translate them into user stories with clear acceptance criteria Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies Ability to support a cross-functional, enterprise user base by managing multiple concurrent enhancements Strong written communication skills, including process documentation, release notes, and end-user enablement materials Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better we are. Five9 is an equal opportunity employer. com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.