Director, HRBP

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results.

We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

About This Role This is an opportunity to join Kaseya and directly influence service quality, execution discipline, and customer experience, with a clear line of sight to revenue impact and brand reputation. In this role, you will help shape how Kaseya scales Customer Support and Professional Services globally, building the talent, operating rigor, and leadership capability required to support growth without burning out teams or customers. This is a high-visibility, high-impact role for a business-savvy HRBP who thrives in fast-paced tech organizations where customer outcomes, speed, and operational discipline matter. What You’ll Do Strategic Partnership

• Partner with Customer Support and Services leadership to align org design, capacity planning, and talent strategy with customer demand, service levels, and growth plans
• Guide senior leaders through workforce planning, succession, and organizational effectiveness, balancing cost, capacity, and experience
• Build credibility with Support and Services leaders by demonstrating fluency in support operating models, SLA-driven environments, escalations, and global delivery structures Performance, Execution & Development
• Drive performance operating rhythms aligned to support and services metrics (SLA, CSAT, productivity, quality, attrition)
• Coach leaders on accountability, feedback, performance management, and people leadership in high-volume, customer-facing environments
• Lead talent development and succession planning for frontline leaders, managers, and critical support/services roles
• Define and track success through clear people and performance KPIs in partnership with analytics teams (e.g., attrition, engagement, leader effectiveness) Culture, Change & Engagement
• Act as a change leader, shaping and delivering communication strategies during operational shifts, tooling changes, and scale events
• Support team integrations, org transformations, and leadership transitions within the Support and Services organization
• Shape engagement strategies tailored to customer-facing talent, including career progression, skill development, recognition, and burnout mitigation
• Navigate rapid priority shifts while helping leaders maintain focus, morale, and execution discipline
• Reinforce a high-performance, customer-centric culture rooted in accountability, consistency, and continuous improvement Talent Value & Recognition
• Partner with the Total Rewards COE to benchmark support and services roles globally and ensure internal equity across regions and tiers
• Support differentiated rewards and recognition tied to performance, quality, customer impact, and operational results What You Bring
• 7+ years of HR Business Partner experience, including 5+ years supporting high-growth technology companies (B2B SaaS strongly preferred)
• Proven track record advising senior leaders on talent strategy, org design, and workforce planning in operational, customer-facing environments
• Ability to thrive in fast-moving, metrics-driven organizations with competing priorities while maintaining team stability and execution
• Strong understanding of Customer Support and Professional Services operating models, including SLAs, escalations, capacity planning, and global delivery
• Comfort making decisions with incomplete or imperfect information and bringing structure to complex, ambiguous situations
• Experience using people analytics to inform workforce planning, attrition risk, leader effectiveness, and operational performance
• Exceptional ability to drive outcomes through senior Support, Services, and GTM leaders, influencing without direct authority Why Kaseya Kaseya is a fast-growing global technology company delivering unified IT and security management solutions to MSPs and IT teams worldwide. As the business scales, Customer Support and Professional Services are central to customer retention, expansion, and long-term value realization. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.