Scaled Customer Success Manager

Help shape Pulley’s next-generation success programs for early-stage and SMB customers 🚂 About Pulley Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term.

With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be. We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world.

Pulley is growing quickly with over 8,000 customers including startups like Linear, Runway, Fathom, and Roam. Our trajectory is fueled by top investors like Founders’ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 About the Role We're hiring a Scaled Customer Success Manager to manage a portfolio of customers in Pulley's scaled segment, helping them get real value from the platform through structured, digitally-led data-informed engagement. You'll use health scoring, lifecycle programs, and one-to-many touchpoints to drive adoption, retention, and long-term customer success at scale.

This role is a great fit for someone who is process-oriented, comfortable working across a high volume of accounts, and eager to build experience in the scaled CS space.

You'll play an important role in surfacing customer feedback, identifying and managing risk, supporting renewals and expansions, and collaborating closely with Sales, Product, and Support to deliver a best-in-class experience for Pulley's customers. g.

Gainsight, Totango, ChurnZero) Experience collaborating with Product or Implementation Teams Interest in AI-enabled customer engagement and education ✨ Why work at Pulley? Shape the next chapter. Our product has real traction and a strong foundation, but we’re early enough that your leadership will meaningfully influence our product, customer experience, and go-to-market strategy.

Empower founders. Managing equity shouldn’t get in the way of building a company. You’ll help founders focus on what matters most — turning ideas into reality. Work with a high-performing and passionate team - We’re thoughtful about creating a team that is excited about building a great company together. Here are our operating principles: Principles over playbooks - Understand the why.

Momentum over speed - Find the best path to deliver value. Good taste over data - Take bold bets and trust your instincts to find the unlikely bet. Ideas over egos - Let the best idea win, no matter where it comes from. Gladiator over spectator - Execute; don’t just critique or ideate. You’re the one putting in the work, sweating the details, and driving for results.

Conviction over consensus - Have the courage to back your ideas strongly, even when they defy the status quo. Disagree and commit. Proactive over passive - Drive your own clarity and pull for context.

💚 Benefits Competitive salary and equity Medical, Dental, and Vision insurance Unlimited PTO + Winter holiday break Parental leave Generous stipends for WFH, learning, wellness, and AI tools 401(k) match (US) / Pension match (Canada) Annual Salary Range: $81,000 - $90,000 The range above reflects the typical salary range for this role.

The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.