Senior Customer Success Manager
Amplemarket, a Y Combinator-backed AI-powered sales platform, seeks a Senior Customer Success Manager to own a portfolio of accounts, drive retention and expansion, and act as a trusted advisor. This remote role offers competitive salary, health insurance, stock options, and an annual company trip.
Responsibilities
- Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
- Act as a trusted advisor, guiding customers through their entire journey with Amplemarket from onboarding to renewal
- Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success
- Track and report on key metrics including customer satisfaction, NPS, retention rates, and growth
- Identify expansion opportunities and manage upsell initiatives
About the role
What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way.
You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket. At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.
As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.
ly/2W7fVDR We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!
About Amplemarket
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