Technical Consultant, eCOA

&nbsp;&nbsp;</p> <p>Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic.

</li> <li>Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection</li> <li>Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system.

(inclusive of all modalities)</li> <li>Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties</li> <li>Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes.

</li> <li>Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions</li> <li>Identify and assist with the implementation of process improvements for the services department</li> <li>Assist the product team with the design and development of new features by providing feedback based on client requests and project experience</li> <li>Assist the customer care team with providing support to system users in multiple countries via the telephone and email</li> <li>Assist with the training of new staff members on the Suvoda eCOA product and processes</li> <li>Perform other related duties as required</li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[469777841,"Cambria",469777842,"Cambria",469777843,"Cambria",469777844,"Cambria",469769226,"Cambria",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Requirements:</span></span></strong></p> <ul> <li>Bachelor's degree or equivalent experience required</li> <li>At least 1 year of experience in eCOA/IRT or related field preferred</li> <li>Interpersonal and communication skills</li> <li>Time management and organizational skills</li> <li>Analytical thinking</li> <li>Ability to understand technical systems and perform troubleshooting</li> <li>Creative problem solving</li> <li>Attention to detail</li> </ul><div class="content-conclusion"><p><strong><em>We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers.

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