Account Manager, Coaching & Courses (North America)

What we’re looking for, ranked: Internet Kid: You’ve made money online. Whether you ran a Discord group, a dropshipping store, an agency, or a coaching business. You speak the language of our creator. Responsiveness: You live in creator chats. 5-minute SLA as a slow day. Fixer Mentality: You are part VIP concierge, part growth consultant.

You don't just report bugs; you hunt down solutions and unblock issues. Enterprise Relationship Management: Experience managing high status / influencers & individuals or enterprise-level accounts.

About Whop: Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world’s largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network.

Today, Whop facilitates over $3 billion in annual payouts to people in 144 countries. Growth continues to accelerate, with gross transaction volume increasing roughly 25% month over month.

Whop has raised hundreds of millions from institutional investors like Insight, Bain Capital Ventures, A*, and Peter Thiel — including a recent strategic investment from Tether, the largest stablecoin company in the world.

Our current team is made up of young, passionate entrepreneurs who grew up on the internet — over 75% built a business before joining Whop, including 53 former founders and 30 who scaled past $1M in revenue. Product leadership includes backgrounds from Meta and Robinhood. com .

About the Role: You aren't customer support; you are the dedicated partner for 150 of the Whop's top digital creators. Each business in your book does $50k+/month in revenue. Your job is to make sure they never leave and that they grow 20% every quarter. ). This role reports to the Head of Account Management and is in office at our Brooklyn office (300 Kent).

Role Scope: Accounts: Manage a book of 125-150 top creators. Retention: 100% Logo Retention. You have a relationship with your creators and they stay on Whop. Growth: Drive 120% Net Revenue Retention (NRR) QoQ. Remove blockers, help them scale their business and adopt new Whop products (Credit cards, financing, processing, hosting, interest-bearing accounts).

Communication: Own the Slack Connect channels for your creator book. Be the first to answer, the first to solve, and the first to congratulate them on a big launch. Relationship: Handle kickoff calls, regular strategy check-ins, and contextual gifting for milestones. Product: Feed "boots on the ground" insights to our engineers to ensure we’re building exactly what the biggest creators need.

What makes you a good fit: Experience: You’ve operated within the coaching, course, agency, or e-com space. You understand their pain points because you’ve felt them. Servant Leader: You know how to navigate high-value relationships without being intimidated. Detail: You care about correctness and speed. You don't wait until you're reminded to follow up. You reach out proactively.

Low Ego, High Output: No task is too small (fixing a bug) and no idea is too big (helping a creator pivot their entire business model). Your first 90 days: Within 30 days: Deep dive into the Whop's product and shadow existing AMs. Take over your first 50 accounts. Within 60 days: Fully own a book of 75+ accounts.

Maintain a sub-5-minute response time and begin identifying "at-risk" accounts & growth opportunities. Within 90 days: Full book of 125–150 creators. Hit your first quarterly target of 100% retention and 120% NRR.