• Collections Specialist will be responsible for Business-to-Business Collections
• Collections Specialist will make outbound collections calls
• Collections Specialist also will receive incoming calls as customers respond to collections voicemails
• Will also field incoming calls
• Collections Specialist will utilize phone and email for collections, will use accounting system
• Collections Specialist will be trained on how to take a credit card payment
• Collections Specialist will utilize SX system
• Collections Specialist will complete ad hoc task and projects, as requested

Resilient (Comfortable speaking with customers over the phone who are experiencing an issue and work with them to resolve it)

• 1 - 2+ years of business-to-business (B2B) collections experience required
• Customer facing experience is a must
• Basic Excel - someone who knows how to navigate a spreadsheet, able to sum and sort and filter; won't need this person to do formulas or anything more advanced than that (aging reports are in an Excel spreadsheet)
• If someone doesn't have prior Teams experience - training will be provided
• Bubbly and customer service oriented

Confidence to approach a manager or sales rep to get something resolved related to AR/Collections