• Daily interaction/troubleshooting for Executive Management Team
• Setup/image employee desktop and laptops as part of upgrade migration strategy
• Install Software/Hardware for Telephony platform migration
• Responding to individual Help Desk requests for IT support issues
• Using IT Help Desk Ticket system to document, prioritize, and track requests
• Coordinate setup of new employee resources
• Diagnosing hardware and software related problems
• Documenting systems, processes and/or procedures
• Daily interaction with Programming/DBA team members
• Installing software, patches and rollups to end-user workstations
• Install software on desktops and laptops as required to support business needs

Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)

• Experience with Microsoft Desktop Operating System & Productivity Suites
• An IT Service Delivery friendly and positive attitude
• Both experienced and entry level candidates should apply!
• At least 1 year hands on experience in an IT Service Delivery role

An equivalent of education and experience will be considered Berkshire Hathaway GUARD Insurance Companies

• Hybrid work schedule: Three days in the office, two days from home
• Generous vacation and sick time
• Closed on all major holidays
• Healthcare benefits begin on your first day of employment
• 401K with company match and profit sharing
• Every 5 years employees receive a generous monetary award to be used toward a vacation!
• Tuition reimbursement after six months of employment

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