• Under moderate supervision, a Customer Care Agent accurately processes orders to ensure proper manufacturing and shipping of products
• Generate, verify and maintain a variety of departmental reports as needed, including, but not limited to, daily sales log, backlog report and open order report
• Enter and track orders through the system
• Finalize customer acknowledgements and send to customers

Within existing departmental guidelines, resolve discrepancies between confirmation order information and order processing information

• Forward to appropriate personnel
• Revise and update orders as necessary
• Receive incoming calls from customers and verify existing order status
• Perform other duties as assigned, based on workload and business need

Sincere dedication to the best interests of the company, its customers and employees

• High school diploma or GED
• 6 months experience in both data entry and customer service
• Accurate alpha-numeric keyboarding skills
• Basic reading skills
• Basic math skills
• Excellent verbal communication skills
• Working knowledge of computers sufficient to successfully use company ERP system, Microsoft Windows
• Concern for quality, accuracy, and safety
• Attention to detail
• Ability to prioritize and manage own time efficiently to meet deadlines
• Sufficient manual dexterity to successfully use a computer
• Ability to sit for extended periods of time, up to 8 hours per day, though possibly more
• Sometimes required to stand and/or walk, up to 1 hour per day, and make occasional trips from the office area to the manufacturing area

Ability to wear all required personal protective equipment when in the manufacturing area, including, but not limited to, safety glasses and safety shoes

Positive attitude and ability to work well with others, including peers, members of management and outside vendors, representatives, customers and visitors

• Medical, Dental, Vision, FSA and 401K with Match eligible day one

Employee Assistance Program, Short Term Disability, Long Term Disability, Basic Life, Voluntary Life, Voluntary Accident, Voluntary Hospital Indemnity, Voluntary Cancer Plan, Fitness Room, Safety Shoe Reimbursement, Prescription Eye Glass Allowance, 13 Paid Holidays, Paid time off, and so much more