- The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data
- Human Signal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners
- As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications
You will work closely with Human Signal's enterprise customers and frontier labs, driving end‑to‑end engagements from new projects and pilots, owning account execution, working cross‑functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on‑time, and driving account growth
- And you are naturally empathetic and excel at building long‑term relationships through diligent problem solving and thoughtful, strategic discussions
- Within Human Signal, you will work cross‑functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate
- Build and drive critical operational processes: the consistent, on‑time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers
- Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement
- Review, track, and improve operational performance with an obsession for continuous improvement
- Oversee onboarding and successful implementation for new customer projects
- Manage the long‑term health of customers by identifying and preempting areas of risk or concern
- Partner with clients to understand operational issues and advocate for solutions with Human Signal engineers
- Work directly with customers' engineering teams, partnering with customer‑facing engineers and technical account managers
- Answer questions and address issues related to our platform, APIs, and data services
Create an effective feedback loop between frontline operations, product teams, strategy, and…
