You will be the face and voice for clients during onboarding, responsible for planning and executing implementations of the global employee management platform, providing strategic guidance and serving as a trusted advisor to enable long-term client success

• The role combines cross-functional project management, deep product expertise, and customer advocacy to drive on-time onboarding and enable expansion of client relationships
• Plan, execute, and monitor the successful launch of the global all-in-one Employee Management Platform implementation for a diverse set of clients, ensuring timely completion
• Become a product expert and a go-to resource for customers and internal colleagues by deeply understanding products/services, industry trends, and the competitive landscape
• Communicate clearly, persuasively, and professionally with stakeholders; understand customer use cases and align them with best practices
• Identify, analyze, and resolve complex problems creatively and resourcefully; provide global payroll expertise and drive continuous improvement
• Collaborate closely with internal teams such as Customer Experience and R&D to contribute to team goals and develop/document implementation processes and best practices
• Adaptable, driven, quick-thinking, and able to work autonomously while prioritizing tasks and identifying blockers

Experience working with clients and team members across multiple countries and time zones

• 3+ years in a customer onboarding role supporting a B2B Saa
• S product, particularly in HR, Payroll, or Finance domains
• Demonstrated ability to build strong customer relationships and a passion for teaching and enabling customers and colleagues
• Proven ability to manage multiple projects simultaneously in a fast-paced environment, with strong attention to detail and ability to design organized onboarding plans and schedules
• Strong written, presentation, and verbal communication skills to convey complex ideas and data to customers and team members

Technical proficiency with tools such as JIRA, SFDC, G Suite, and Gainsight

## Compensation & Benefits

• Salary range: Not specified
• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Flexible remote work with optional We

Scalable benefits, rewards, and perks reflecting a commitment to inclusivity and access