• Deliver exceptional customer support to our community members in both German and English
• Assist users through various channels; including email, phone and chat
• Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers
• Participate in occasional side projects, or project based tasks efficiently
• Be a great team player - we're all in this together; our community is not just our users, it's all of us
• Share user insights and feedback with the relevant teams to help improve our products and processes
• Report and document bugs in the appropriate channels to support our development teams

You take the initiative to improve processes, systems, and workflows whenever you see an opportunity

• Fluency in English and German is a must; French, Spanish or other languages are a bonus
• Experience working in a customer-centric and customer-facing environment
• You listen carefully, read attentively, and strive to fully understand customer needs
• You're familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease
• You focus on finding the best possible answer for users' concerns and questions
• You enjoy thinking outside the box to find new solutions
• You manage your time effectively and are capable of working independently

Must have personal or professional experience with Crypto or the blockchain ecosystem

• Freedom to build the company of your dreams
• Learn with (super cool) experts in finance, engineering, AI, psychology and business
• BORG bonus based on our meritocratic system
• Flexible working hours
• 25 working days of vacation + local holidays
• We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
• Annual company and team retreats - We'd love to see you at the next one!

Continuous learning and development opportunities