- As the CSA Team Lead, you will be responsible for both people management and customer outcomessupporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success
- At Company, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success
- You'll work directly with the team to:
- Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers
- Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journeyfrom discovery through adoption and renewal
- Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy
- Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts
- Work directly with strategic customers when neededespecially during complex escalations, architectural deep dives, or critical onboarding milestones
- You'll be joining our team to support Company Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
- Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Company platform, and define the criteria for success
- Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Company platform and team
- Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform
- Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding
- Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate
- Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers
- Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities
- Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads
- Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers
- Trust & Platform Advocacy
- Coach CSAs to act as internal and external champions of Company, building trust with customers through consistency, clarity, and deep product expertise
- Uphold a standard of excellence in customer engagement, ensuring Company becomes embedded in the way our customers build
Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams
