• In this role, you'll provide guidance and solutions to ensure a positive member experience, from explaining plan benefits to resolving issues around disenrollment or dual eligibility
• You'll work cross-functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey
• Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction
• Actively listens to identify member needs and suggest available plans, resources, and/or service, which may include enrollments into other plans
• Simplify and clearly explain plan benefits, claims, and coverage communications
• Ask thoughtful questions to uncover social determinants of health and broader member needs

Support member retention and engagement goals by educating and guiding members through complex decisions *Use your skills to make an impact Shift could fall between the business hours of 7:00 am to 11:00 pm local time _Hours are subject to change based on business needs and may include weekends during peak season_

• Training Hours:*
• Training will start day one of employment and run the first 6 weeks with a schedule of 9:30 am to 7:00 pm EST
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required *Scheduled Weekly Hours**

**This position requires you to have a current and valid Health Care Sales License in your current state of residence

• You will not qualify for this position without a Health Care Sales License.
• Active resident Health insurance license for your state of residence (based on the resident state's Department of Insurance requirements)
• Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)
• 2+ years of experience working in a virtual environment
• 2+ years professional experience in navigating multiple computer tools/systems/screens
• Demonstrated ability to understand and explain Medicare benefits and address the unique needs of Medicare and duel-eligible members
• Bachelor's degree
• Prior call center experience
• Prior success in Medicare Product Sales or member retention roles
• Prior Sales (any industry) experience
• Experience navigating Salesforce CRM or similar customer relationship management systems
• Proven ability to collaborate cross-functionally to resolve complex member issues
• In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance
• Bilingual or multilingual skills
• To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Department Hours:

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana offers a variety of benefits to promote the best health and well-being of our employees and their families
• We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Employee charity matching program

Career development opportunities *Pay Range**

• The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc $48,900 - $66,200 per year

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities