• You will be the face and voice of Deel for clients, responsible for building durable customer relationships, converting those relationships into long-term revenue growth, and acting as a trusted advisor on operational and product-related issues
• The role focuses on managing a portfolio of SMB accounts in the UK & Ireland (UKI), advocating internally for customer needs, and driving product adoption to improve retention and customer experience
• Accounts: Manage a diverse portfolio of SMB accounts in the UKI, including low to mid-sized spend accounts and accounts with strategic growth potential
• Risk: Identify and flag risks that will lead to customer churn; engage appropriate internal stakeholders to resolve issues swiftly while managing customer communications
• Relationships: Build relationships with key stakeholders and conduct regular business reviews
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality day-to-day experience to customers
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests

Drive adoption of platform features that lead to a better customer experience and improved retention

• Minimum of 4+ years of relevant work experience, including client-facing experience as a CSM or Account Manager
• Exposure working with Payroll clients/accounts
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• Strong relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes
• Quantitatively-inclined and data savvy; able to draw quick, insightful conclusions from complex data sets and synthesize raw numbers into simple, actionable recommendations
• Reliable, motivated self-starter with a growth mentality; able to thrive in fast-paced environments and roles requiring a high degree of responsibility
• Proven track record of achievement (e.g., measurable business impact, fast assumption of responsibilities, awards) and a strong analytical foundation for manipulating and synthesizing data
• Curious by nature and interested in making an impact

Candidates will be communicated with using Deel-specific emails (e.g., @deel.com and acquired emails) unless otherwise agreed

## Compensation & Benefits

• Salary range: Not specified in the posting
• Stock grant opportunities dependent on role, employment status and location
• Additional perks and benefits based on employment status and country
• Flexible remote work with optional We

Total rewards emphasize fair and competitive pay with scalable benefits, rewards, and perks designed for inclusivity and access