• This role will be essential in crafting the future of how eBay’s customer support ecosystem ensures compliance, efficiency, and ease
• You’ll define and deliver AI-powered flows that help our teammates navigate complex regulatory environments—so they can focus on what matters most: crafting trust and delight in every interaction
• This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe
• Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support
• This role will be central to that mission, focusing on the products that directly enable teammate success, ultimately driving improved Customer Experience (CX) ease
• Lead AI-first innovation across eBay’s Assisted Services products, building intelligent flows that simplify complex regulatory requirements for teammates and customers
• Build intuitive user experiences and backend workflows that ensure compliance while minimizing friction, helping our teammates stay focused and our operations stay efficient
• Collaborate across disciplines—partner with Engineering, Legal, Trust, and Policy—to define roadmaps, shape data-driven decisions, and drive measurable outcomes
• Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance
• Define and deliver strategy for global regulatory domains (e.g., DSA, PRCi), ensuring alignment across business lines and regional requirements

Champion a culture of responsible AI, ensuring transparency, fairness, and compliance in every solution you bring to market

• 5+ years of product management experience, ideally in AI-driven systems, regulatory domain, or customer experience platforms
• A proven grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments
• Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools)
• Proven ability to collaborate effectively with cross-functional teams and communicate complex ideas with clarity and impact
• Consistent track record of delivering solutions that balance regulatory difficulty with seamless user experience

Validated ability to clearly articulate product vision and inspire confidence (storyteller)

$124,000 - $191,000

• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience

The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave) If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors