- At Supabase, CSA's are responsible for the entire customer journey, working closely with our most valuable users to:
- Uncover and understand business and technical requirements
- Design and architect technical solutions built on the Supabase platform
- Work with customers to lead proof-of-value implementations
- Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance
- Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within Supabase
- You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
- Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it
- Design, build, and present Supabase platform demonstrations to high-value customers
- Leverage quality storytelling to present the value of the Supabase platform and of the entire Supabase Success team
- Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform
- Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption
- Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed
- Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform
- Customer Success
- Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers
- Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence
- Serve as an internal champion for your customers and for the platform
- Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers
- Invest in customer connections to build a trust-based relationship
- Everyday CSA's work with the production data stores of startups and enterprises alike
The entire process is fully remote and all communication will happen over email or via video chat usually take between 20-45 minutes each depending on the interviewer will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function
