• Flexibility is required as our operating hours are expected to evolve based on business needs
• The Customer Support team is integral in creating positive customer experiences and building trust
• This role reports to our Customer Service Specialist and is based in our Runnemede, NJ office, Monday through Friday, 9:00am – 5:30pm
• Weekend schedules vary based on business needs
• Respond promptly to customer queries and complaints to find solutions and defuse tension
• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed
• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments
• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team
• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs)
• Follow up with customers regularly to ensure satisfaction
• Respond to customer inquiries within established SLAs
• Proactively identify areas of opportunity to improve service
• Deliver WOW, white-glove service to every customer
• Handle calls, chats, and tickets in a support center environment
• Collaborate with other teams to resolve customer issues effectively

Perform other related duties as assigned (scope may change with business needs)

• 3–5 years of Customer Service experience
• Goal-driven and able to work under pressure
• Excellent problem-solving and critical thinking skills
• Collaborative mindset and ability to work cross-functionally
• Outstanding written and verbal communication skills, including active listening
• Service-oriented with a proven track record of resolving customer concerns
• Strong computer skills and ability to learn new software quickly
• Mandatory: Ability to work well with other teams, think critically, and operate an Apple Mac
• Jotform
• Collectibles knowledge and prior customer support experience strongly encouraged
• Collectible enthusiasts welcome!

• Health Insurance: Eligible for Medical, Dental, and Vision coverage
• 401(k) Plan: Supporting your long-term financial goals
• Paid Vacation: Full-time employees receive paid time off
• Fun & Engaging Environment: Team celebrations, holiday events, and team-building activities

Growth Opportunity: Join a dynamic company experiencing hyper-growth in an exciting industry $33,200 - $58,200

• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience

The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave) If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors