• Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely
• Provides a high level of customer satisfaction through the effective delivery of technical support and service programs
• Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services
• Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics
• Understands service processes and options that are linked with the customers specifications
• Able to identify and solve a wide range of problems
• Works primarily at customer sites
• Duties and tasks are standard with some variation
• Completes own role largely independently within defined policies and procedures

Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only**

• US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum
• Oracle US offers a comprehensive benefits package which includes the following:
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options
• We also encourage employees to give back to their communities through our volunteer programs