- As a Digital Strategy Partner, you'll work on shaping and executing the organization's digital vision in solving key customer and business problems
The incumbent will work closely with our omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of our digital capabilities
- This team member will consider market trends, tech trends, customer behavior data, performance data, customer journey analytics, amongst other data sources to recommend ways that digital channels can contribute to achieving our goals
Key activities include but are not limited to: defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams (i.e., Product Managers, Designers, Strategists) to develop product roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through our digital products, and working with and managing our vendor partners and other stakeholders who support our digital experiences
- Lead or support key strategic initiatives across Enterprise
- Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support
- Will participate on a portfolio of projects
- Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise
- Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative
- Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy
- Help develop standard analytics and processes to use in leading various strategic initiatives
- Play a role in shaping the culture and skill set of the organization
- Other duties as assigned or requested
- Focus on impacts to the customer of decisions rendered
- Proactive in driving change and continuous improvement
- Teaches / trains others regularly
- Occasionally
- Travel regularly from the office to various work sites or from site-to-site
- Rarely
- Works primarily out-of-the office selling products/services (sales employees)
- Lifting: up to 10 pounds
- Constantly
- Lifting: 10 to 25 pounds
- Lifting: 25 to 50 pounds
- It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job
- Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times
