• As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture
• You are responsible for aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation
• Ensure best-in-class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke to client and impactful to clients
• Keep a comprehensive understanding of the service your client is using including robust media knowledge, a thorough understanding of the production/creative process etc
• Drive cross-team collaboration to deliver integrated, client-centric solutions
• Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
• Lead QBRs with the cross functional teams and support the execution of client growth plans
• Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
• Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
• Drive client growth by achieving set targets and identifying expansion opportunities
• Stay ahead of industry trends and contribute to marketing and innovation efforts
• Mentor and support SAMs and AMs to foster a high-performing team
• Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
• Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies
• Provide strategic guidance and develop high-quality briefs aligned with client objectives
• Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention

Support onboarding and development of new hires with structured training plans

• Experience as the lead on an account working with a 3rd party on all media buying
• Experience working with traditional media buying, specifically TV and radio
• Ability to build teams and scopes fit for client purpose, and know how to optimize to improve profitability and outputs
• Experience in participating in new business
• Have a POV on pitch narrative, support and partner with Growth team on end-end process
• Technical excellent experience in ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
• Experience using platforms like Google Analytics to analyze performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
• Ability to anticipate client needs, proactively identify opportunities, and drive results
• Ability to align Jellyfish’s solutions with client business objectives and drive account growth
• Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
• Proven ability to guide and support junior team members, fostering professional growth and development

Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees

• The full salary range for this position is between $130,000-165,000 USD, annually and is dependent on location and experience

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours 📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers