Loading
Hire.Monster

Director of Customer Marketing (USA REMOTE)

Albany, New York, US, Albany, New York, US
IT и технологииУдалённаяМаркетингДругое$$180k-$200k

Обязанности

  • The Director of Customer Marketing is a strategic and visionary leader responsible for shaping how Alteryx engages, enables, and expands relationships with enterprise customers
  • This role will design and lead integrated lifecycle marketing programs that drive adoption, utilization, and growth across our most strategic accounts
  • You will architect the content and engagement strategy that connects customers across every stage - from evaluation and onboarding to education, advocacy, and long-term partnership
  • This leader will also own our Customer Advisory Board strategy and executive customer events, cultivating meaningful relationships with senior customer stakeholders and champions
  • Enterprise Lifecycle Marketing & Expansion
  • Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts
  • Partner with Customer Success, Sales, and Product teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages
  • Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle
  • Leverage data and insights to measure health, engagement, and expansion readiness across accounts
  • Customer Content & Experience Strategy
  • Define and execute a customer content strategy that aligns with enterprise adoption journeys - including success stories, executive narratives, and best-practice thought leadership
  • Curate and optimize web and digital content across the evaluation, enablement, and advocacy stages - ensuring a cohesive customer experience that connects marketing, education, and community touchpoints
  • Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Alteryx
  • Customer Advisory & Executive Engagement
  • Lead the global Customer Advisory Board (CAB) program - from member selection and engagement strategy to meeting design, content development, and follow-up action plans
  • Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment
  • Collaborate with field and customer success leadership to translate insights from CAB and executive programs into actionable growth strategies
  • Customer Events & Advocacy
  • Own the customer event strategy for enterprise audiences - driving participation in flagship experiences such as Inspire, regional executive summits, and customer innovation sessions
  • Develop and scale advocacy programs that turn customers into champions - including case studies, video stories, analyst references, and speaking opportunities

Ensure a consistent voice of the customer is woven through marketing, sales, and product storytelling

Требования

  • Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo
  • 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership
  • Proven track record of building executive-level engagement programs that drive measurable business impact
  • Deep understanding of enterprise customer journeys, particularly in SaaS or technology environments
  • Strong background in content strategy, storytelling, and event design for senior audiences
  • Analytical mindset with the ability to translate engagement metrics and insights into strategy
  • A passion for elevating the customer experience at every touchpoint
  • The ability to engage with executives and translate strategic customer insights into business action

A balance of creative vision and operational discipline - with a focus on measurable impact, relationship depth, and customer lifetime value

Навыки

Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams

Условия

  • Compensation 180,000-200,000 plus bonus & Equity

Alteryx has amazing benefits for all Associates which can be viewed here

Зарплата

$180'000-200'000

Опубликовано: 30.12.2025