• In this role, you’ll ensure People Operations can scale with clarity, consistency, and confidence by owning the enablement and execution backbone behind our service delivery model
• You’ll take a meta view of execution across People Ops, leading complex, cross-functional initiatives and strengthening how knowledge, technology, and operational rigor come together
• Your impact will show up in predictable delivery, empowered Service Delivery teams, and a better employee experience—today and as we grow
• You’ll sit at the center of People Operations, partnering closely with Service Delivery, HRIS, IT, Analytics, and People Ops leadership to bring structure, governance, and enablement to how People Ops operates end to end
• Serve as the PMO for People Operations, providing clear visibility into priorities, dependencies, risks, and progress across initiatives
• Lead complex, cross-functional work including service migrations, operating model changes, and platform or process enhancements
• Establish execution discipline through governance models, operating rhythms, and executive-level stakeholder communication
• Partner closely with People Ops leadership, Service Delivery, HRIS, IT, and Analytics to align strategy with execution
• Own the knowledge enablement strategy that powers Tier 0 experiences and supports Service Delivery
• Oversee enablement of People Ops technology, with ServiceNow as a core platform supporting workflows, knowledge, SLAs, reporting, and automation
• Drive operational excellence through service migration planning, SLA management, quality controls, compliance readiness, and end-to-end process optimization
• Operate as a PMO in a matrixed environment, establishing governance, prioritization, and executive-level reporting without direct authority
• Partner with our Service Delivery team to design People Operations service delivery controls including SLAs, intake workflows, and quality

Use data and analytics to drive operational insight and decision-making

• Required Domain Expertise, Technical Skills, and Abilities
• Lead complex, cross-functional programs end-to-end, including service migrations and large-scale People Ops initiatives
• Build and govern enterprise knowledge management systems that are accurate, branded, and easy to use
• Translate business needs into scalable process and technology solutions in partnership with HRIS, IT, and Analytics
• Behavioral Attributes for Success
• Systems thinker who sees how people, process, and technology work together
• Calm, credible executive presence with the ability to influence without authority
• Relentless clarity-builder who drives ownership, timelines, and outcomes
• Strong operator instinct with a bias toward prevention over reaction
• High ownership, low ego leader who enables others to succeed
• Change-savvy with the emotional intelligence to lead teams through ambiguity
• Proven success leading complex, cross-functional initiatives with senior and executive stakeholders
• Strong PMO and execution leadership skills, including governance design and dependency management
• Hands-on experience with ServiceNow in an HR or service delivery context
• Experience building or scaling knowledge management, operational excellence, and process optimization frameworks
• Strong written and verbal communication skills
• Comfort operating at the intersection of people, process, and technology
• Experience using analytics to drive operational insight
• Exposure to automation and AI-enabled service delivery
• Experience operating in a global or scaled People Ops environment

Background in compliance enablement or audit readiness

10+ years of experience in People Operations, HR Transformation, Shared Services, Enablement, or Enterprise PMO roles

• Pay & Benefits
• The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Company’s bonus plan for eligible roles
• In addition to cash compensation, some roles are eligible to participate in Company’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons
• Learn more about Company’s compensation philosophy
• Benefits are also an important piece of your total compensation package
• Explore the benefits and perks Company offers to help employees grow better

Annual Cash Compensation Range: $176,900—$283,000 USD