• We’re hiring a Disputes & Chargebacks Specialist to own the end-to-end dispute lifecycle and help protect Rain, our partners, and cardholders from financial and reputational risk
• This role sits at the intersection of payments, compliance, and customer experience and is ideal for someone who thrives in detail-driven environments and enjoys solving complex problems with precision
• Own the full disputes and chargebacks lifecycle, from intake and investigation through submission and resolution
• Manage and file disputes with card networks (Visa, Mastercard, and others), ensuring accuracy, completeness, and adherence to strict deadlines
• Investigate claims by reviewing transaction data, customer communications, merchant policies, and network rules
• Use internal tools and SQL-based queries to validate transaction details, timelines, and supporting evidence
• Prepare clear, evidence-backed responses that meet network standards and maximize recovery outcomes
• Track dispute progress and manage follow-ups, escalations, and deadlines across active cases
• Partner closely with CX, Fraud, Finance, and Operations teams to resolve cases efficiently and improve upstream processes
• Maintain accurate documentation to support audits, reporting, and compliance requirements
• Analyze dispute trends to identify root causes, reduce future losses, and recommend process improvements
• Support automation and tooling initiatives to improve dispute handling efficiency and accuracy

Stay current on card network rules and regulatory requirements related to disputes and chargebacks

• 3–5 years of hands-on experience managing card disputes and chargebacks, ideally in fintech, payments, or banking
• Strong working knowledge of Visa and Mastercard dispute categories, workflows, and evidence requirements
• Comfort working with data, including writing basic SQL queries to investigate transactions, validate evidence, and support reporting
• Exceptional attention to detail with strong analytical and organizational skills
• Clear written and verbal communication skills, including the ability to draft persuasive dispute responses
• Comfort managing high volumes of cases under strict timelines
• Familiarity with dispute management tools, CRM systems, and spreadsheets (Excel or Google Sheets)
• A proactive, problem-solving mindset — you look for patterns and ways to prevent repeat issues

Curiosity and adaptability in a fast-growing, mission-driven fintech environment

• Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves
• Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home
• New Rainmakers will have a stipend to create a comfortable atmosphere at home
• Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan
• Retirement goals💡Plan for the future with confidence
• We offer a 401(k) with a 4% company match
• Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!