• The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory
• Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations
• The District Manager will reinforce Fujifilm's leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm's business
• Direct the FST equipment installation process to ensure timely and quality performance
• Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
• Manage daily activities of assigned customer support group
• Develop strong working relationships with internal and external customers
• Provide problem resolution to customers on escalated product issues
• Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
• Direct skill set training for technicians to ensure that support is delivered at a high level
• Complete and submit service activity reports and paperwork timely to the appropriate group/department
• Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
• Participate in the interviewing, hiring, and performance management process for assigned FST's
• Provide Sales assistance in demos and/or customer visits
• Attend training classes for product updates and new products
• Monitor critical accounts to accomplish quick and effective problem resolution
• Monitor weekly, monthly and annual reports and direct FST actions based on reported data

Perform related duties as assigned by manager

• HS Diploma or GED
• 3+ years management experience
• 5+ years field experience in in a technical service industry
• Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
• Knowledge of current Graphic Arts Industry technology and trends
• Ability to work under highly stressful customer situations
• Ability to communicate with vendors and clients in an efficient and professional manner
• Outstanding customer relations skills
• Excellent problem-solving and decision-making skills
• Highly developed interpersonal skills and ability to work with others
• Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
• Working knowledge of a CRM tool and Microsoft applications
• Valid Driver's License

Ability to travel approximately 60%

• Up to $78,000 depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k

Paid Time Off