• Map their growth priorities
• Translate those into actionable Clay use cases
• Expand Clay into new teams and workflows
• Shape the roadmap of both their GTM engine and Clay itself
• You are not just supporting customers, you’re a strategic business partner, trusted advisor, and internal product voice
• Onboard with velocity & vision: Guide customers to their first “aha” moment in Clay, ensuring fast time-to-value while positioning Clay as a long-term strategic lever
• Be a growth partner: Act as an extension of our customers’ GTM teams by co-creating new plays, uncovering fresh use cases, and helping them stay ahead of their competitors
• Drive ongoing adoption & expansion: Continuously identify opportunities for Clay across sales, revops, marketing, and CX, expanding Clay’s footprint within the org
• Shape renewal outcomes: By driving outsized value, ensure every customer sees Clay as indispensable, leading to strong renewals and multi-team expansions
• Influence our roadmap: Synthesize patterns from enterprise accounts and collaborate with Product, Engineering, and Design to bring customer-driven innovation to Clay
• Build new programs from scratch: Design scalable frameworks, playbooks, and initiatives for future Enterprise customers

This role is for someone who wants to sit at the intersection of customer strategy, product vision, and GTM innovation and help some of the fastest-growing companies in the world find their edge with Clay

• Customer obsession with business savvy: You’ve worked directly with customers (not just managed accounts) and you know how to build trust, challenge thinking, and deliver impact
• Builder DNA: You thrive in ambiguity, love creating structure where none exists, and get energy from designing processes and teams from 0 → 1

Passion for Clay: You believe in our mission and are excited to evangelize Clay as if it were your own product

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