• Press space or enter keys to toggle section visibility
• This role plays a critical part in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us
• The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues, maintaining clear and consistent communication, and contributing to process and service improvements
• This role bridges front-line support and escalation, ensuring a professional, high-quality client experience in every interaction
• This position supports our 2nd shift operations
• Resolve escalated technical issues related to hardware, software, and connectivity
• Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments
• Act as a point of escalation for Technicians, providing guidance on complex cases and best practices
• Collaborate with peers to analyze recurring issues and recommend process improvements
• Maintain high-quality documentation of solutions, updates, and procedures
• Communicate effectively with clients and internal teams to ensure timely resolution and a positive service experience

Provide expertise to enhance workflows, knowledge sharing, and overall client satisfaction

• Press space or enter keys to toggle section visibility
• Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues
• Proficient in performing account and access management tasks with minimal supervision
• Strong problem-solving abilities with the capacity to resolve most technical issues independently
• Exceptional communication skills-both verbal and written-with a focus on clarity, empathy, and professionalism

Demonstrated ability to manage escalations and navigate service workflows effectively

• Annual Base Salary Minimum
• Annual Base Salary Maximum
• The range listed is just one component of Xerox's total compensation package for employees

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range