- This role will monitor product performance for Passenger & Light Truck Tires, which includes an analytical summary gathered through warranty returns and market observation
- Ensures support for marketing and sales efforts in the market through technical field service, including handling and adjustments
- Maintains strong technical customer service support to both internal and external stakeholders, which includes, but not limited to, distribution, dealers, and consumers
- Obtain and analyze report field data regarding market requirements and product performance, identify and address adjustment trends for further review
Evaluate, analyze and report (including technical conclusions), providing proper communication of relevant market feedback gathered to OE and RE teams for DFMEA and Market Line Reviews, applicable to Company, General Tire brand products and competitor products
- Regular monitoring, analyzing (including escalation as needed), and reporting field data regarding market requirements and product performance
- Identify and address quality/adjustment trends for review
- Provide technical service including consulting (virtual or on-site) and training presentations regarding PLT tires to internal and external customers as well as business partners and ensure trainee satisfaction
- Ensure that complex and/or extensive customer complaints/adjustments are technically supported, following general team organization
- Support Marketing, Sales and/or Customer Service actions in the market and internal stakeholders (PM, R&D, QM, Legal Department, etc.)
- Active participation in the Uniformity O2I processes
- As required: organizing, conducting and reporting
- Actively participate in global Uniformity projects as needed
- As required, handles escalations from CR team when technical consultancy is required
- Responsible for specific team projects/task, specific tire lines, specific customer accounts and Technical Customer Service tools
Support the team on any additional task related to PSE group responsibility assigned by the Technical Product Service Engineering Manager
