• Analyze the internal structure of the organization and create strategies to maximize employee work output and effectively utilize employee skills

The Senior Organizational Effectiveness Professional serves as the strategic project manager and operational backbone for the learning design team, ensuring seamless execution of learning initiatives, data-driven decision-making, and organizational alignment This role bridges learning strategy and execution by managing complex projects, analyzing program effectiveness, implementing process improvements, and driving change management initiatives that enable the team to scale impact efficiently *Learning Program & Project Management**

• Lead end-to-end project management for learning initiatives includingIFGUniversityimplementation, Cornerstone LMS deployment, curriculum development projects, and training program launches
• Develop detailed project plans with clear milestones, resource allocation, dependencies, risk mitigation strategies, and success metrics
• Apply LLAMA(Lot Like Agile Project Management Approach) tomanage learning design projects withiterativedevelopment, rapid prototyping, and continuous stakeholder feedback
• Facilitateproject planning, standups, demos, and retrospectives
• Coordinate cross-functional stakeholders across Learning Design, Marketing, Communications, Training, Compliance, Technology, and agency partners
• Proactivelyidentifyand resolve roadblocks, manage scope creep, and escalate critical issues appropriately

Maintain project documentation, status reports, and communication cadence with leadership and stakeholders *Data Analysis & Performance Measurement**

• Design and implement measurement frameworks to assess learning program effectiveness, learner engagement, knowledge retention, and business impact
• Collaborate with the data team to analyzelearning data from Cornerstone LMS including completion rates, assessment scores, learner satisfaction, time-to-competency, and engagement patterns
• Conduct root cause analysis on performance gaps and training challenges to inform content improvements and strategic decisions
• Partner with stakeholders to define KPIs for learning initiatives andestablishbaseline metrics
• Generate regular reports on training program ROI, learner progress, and organizational development trends

Translate data into actionable recommendations that drive continuous improvement *Process Improvement & Organizational Design**

• Evaluate andoptimizelearning team workflows, processes, and operating procedures to increase efficiency and quality
• Document standard operating procedures, process maps, and decision-making frameworks
• Identifyopportunities for automation, technology enablement, and workflow simplification

Design and implement change management strategies for new learning initiatives, system implementations, and organizational transitions *Strategic Planning & Stakeholder Management**

• Partner with learning design leadership to translate organizational strategy into operational plans and team priorities
• Facilitate strategic planning sessions, goal-setting workshops,and team retrospectives
• Build andmaintainrelationships with key stakeholders across IFG and Company to ensure alignment on learning priorities
• Conduct organizational assessments toidentifyskill gaps, development needs, and opportunities for learning interventions
• Support change initiatives by analyzing impacts on employees, developing communication plans, andfacilitatingstakeholder buy-in

Contribute to departmental strategy discussions with data-driven insights and operationalexpertise *Use your skills to make an impact Proficiencyin Excel including pivot tables, data cleaning, and formulas Technical & Collaboration Skills

• In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• We create space for diverse perspectives and challenge assumptions respectfully
• We move quickly, learn from experiments, and adapt based on feedback
• Remote work with up to 10% travel** for team meetings, training delivery, or stakeholder sessions
• Collaborative team culture with regular synchronization and knowledge sharing
• Designing content that features diverse learner personas and scenarios

Travel: While this is a remote position, occasional travel to Company's offices for training or meetings may be required *Scheduled Weekly Hours**

• 5+ years ofagileproject management experience, preferably in learning and development, organizational effectiveness, or related function
• Experience delivering learning programs from concept through implementation and evaluation

Highly regulated industry experience required : *Project Management & Agile Expertise**

• Familiarity with Torrance Learning's iterative project managementmethodologyspecifically designed for learning and development projects
• Agile project management certification (Certified ScrumMaster, PMI-ACP,SAFeAgilist) or equivalent also valued
• Demonstrated experience managing complex, multi-stakeholder projects with competing priorities and tight deadlines

Experience withrapid prototyping, backlog management, and iterative delivery *Data Analytics & Visualization Skills

• Data literacy:*
• Ability to analyze datasets,identifytrends, and draw meaningful conclusions
• Power BI proficiency :
• Experience building dashboards and creating visualizations to track learning program metrics
• Experience working with learning management system data and learning analytics

Ability to translate data insights into clear narratives for diverse audiences Detail-oriented with exceptional organizational skills:

• Ability to manage multiple projects simultaneously whilemaintainingaccuracy and meeting deadlines
• Experience with process mapping tools (Lucidchart)
• Excellent written and verbal communication skills with ability to influence without authority
• Collaborative mindset with ability to build trust across functions and levels
• Master's degree in Business Administration, Organizational Development, Learning and Performance, or related field
• PMP (Project Management Professional) certification
• Experience with change management frameworks (ProsciADKAR, Kotter, Lewin)
• Knowledge of instructional design processes and adult learning principles
• Experience in healthcare or insurance industry with understanding of Medicare Advantage or CMS regulations
• Familiarity with Cornerstone LMS or similar learning management systems
• Any Company associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency

Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government *Team Culture & Working Environment**

• We embrace complex subject matter and find ways to make it accessible and digestible
• We interact with others in a positive way and know that learning should be enjoyable!
• Ensuring all digital learning materials meet WCAG 2.1 AA accessibility standards (screen reader compatibility, captions, color contrast, keyboard navigation)

Creating multiple pathways for learners todemonstrateknowledge and accommodate different abilities and learning preferences

• Bachelor's degree in business administration, Organizational Development, Project Management, Data Analytics, or related field
• Background in healthcare, insurance, financial services, aerospace, orothercompliance-intensive environment
• Proficiencywith project management tools (Microsoft Project, Asana, Monday.com, Jira, or similar)
• Strongproficiencyin Microsoft Office Suite (Excel, PowerPoint, Word, Project), Microsoft Teams, SharePoint

At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellite, cellular and microwave connection can be used only if approved by leadership Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense Using inclusive language, interrogating biases, and avoiding assumptions about learners' backgrounds, abilities, or experiences

*Pay Range**

• The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc $78,400 - $107,800 per year

• This job is eligible for a bonus incentive plan
• This incentive opportunity is based upon company and/or individual performance
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work

Among our benefits, Company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities *Equal Opportunity Employer**