- Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training
- Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST
- In this role as Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements
- Communication - Assure written and verbal communications are timely, professional and empathetic
Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards
- Contact - Ensure all parties involved in a loss are contacted to identify claim exposures
- Programs – Maximize utilization of preferred vendors and repair/appraisals channels
- Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations
- Ensure timely and comprehensive responses to complaints with supervisory oversight
- Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input
Embrace and effectively manage a team centric approach
