User Billing provides a central entry point for Stripe products to monetize in global markets. It is ultimately responsible for the systems, programs, and operations that generate Stripe's revenue and the economic models we have with our customers. This is accomplished through a sophisticated pricing onboarding tooling and workflow management, unified billing engine, and custom solutions for our largest enterprise users.
Technical Operations roles are a dynamic and key component of Stripe's success. Focused on serving Stripe customers, we sit at the intersection of product, sales, engineering, finance, and operations, acting as the connective tissues that ensure internal and external users receive user billing results accurately and timely.
As a Technical Operations Manager for User Billing, you will lead a team of financial data analysts and technical operations specialists who are critical to Stripe's revenue generation and customer billing experience. You'll be responsible for building and managing a high-performing team that delivers accurate, timely billing insights to our key stakeholders across GTM, Accounting, Finance, and Tax.
Lead and develop your team : Build and evolve a team of financial data analysts and technical operations specialists. Formalize role definitions, define charter and ownership boundaries, maintain accountability, and coach a high-functioning insights-driven operations team. You will also influence and direct the priorities of our delivery center partners in India and hold them accountable to performance measures.
Drive strategic data analysis and insights : Oversee the delivery of objective, critical insights that fulfill business needs across team stakeholders (GTM, Accounting, Finance, Tax). Ensure your team performs sophisticated data analysis, identifies trends, conducts research, and builds visualizations that drive business decisions.
Manage billing operations excellence : Lead ticket triaging operations to identify potential misbilling by analyzing transactional data and determining appropriate refunds or clawbacks. Establish quality standards, performance metrics, and SLAs to ensure accuracy and timeliness in all billing operations.
Partner with Finance and Accounting : Collaborate closely with Accounting and Finance & Strategy teams on month-end close processes, data validation, and incident investigation. Manage your team's support for financial audits, ensuring timely and accurate delivery of analysis.
Drive operational efficiencies : Coordinate cross-functional projects to identify and implement operational improvements that support stakeholders' ability to run more efficiently and effectively. Champion process improvement initiatives that increase the quality of billing data and reliability of operational systems.
Collaborate with engineering : Work closely with engineering teams to help define product solutions and prevent billing anomalies. Drive engineering improvements through routine audits, root cause analysis, and installation of relevant quality and reliability standards.
You're someone who has a history of achieving outcomes through others and experiences a sense of gratification when your team members grow and succeed. You're passionate about solving complex business problems at the intersection of data, finance, and operations, and you're excited about making a direct impact on Stripe's revenue operations.
You're a creative problem solver who thrives on putting order to chaos and can maintain objectivity during critical situations. You have the ability to frame the right tradeoffs between aspirational goals and operational realities. Most of all, you're someone who inspires and motivates others to grow and have a positive impact on the team and Stripe.
Understanding of payment processing, fintech operations, or SaaS billing models
