• The administration of an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service
• To support credit controllers with ledger management and support in resolving escalations
• To be the lead with complex debt and managing external processes

Ensuring that amounts owed to Quadient Limited and Quadient Finance are collected in a timely fashion (Targets agreed locally) Ensure that ALL targets are met (DSO, Ledger %, BDP %, Team Cash), and that all dunning cycles are followed

• Collection of outstanding debt by telephone and email
• Manage the collection of debts and their status
• Working with our Swiss accounts
• Maintain an up to date and accurate record of query status
• Maintain all contact information within the core business systems that need resolving
• To attend meetings with sales and other departments to minimise customer disputes
• To process any credit held orders and contact sales/customers where necessary
• To support in the preparation of accounts for litigation where problems exist at an early stage
• To carry out other tasks as requested by the Company Management team
• To mentor / support Credit Controllers as a first point of contact
• To manage all disputes and issues relating to allocated ledgers
• To be the lead on customer escalation calls to be the main liaison with external vendors - (Agency etc.)
• To contribute to the creation, implementation and training of Process and Procedures
• To support additional projects
• Ensure all processes and procedures are documented, trained, and being followed
• To support other key areas within the business
• To support in the creation of reports and confident to share with key stakeholders

Quadient will value and reward your determination

• You have a rare and valuable quality: persistence
• You do whatever it takes to get the job done, including exercising admirable patience, putting in the time, and adopting Plan B or Plan C if Plan A isn't working
• We need people who perform well when every moment counts
• The heroes of a situation are the ones who can meet high pressure with high focus, high determination, and high productivity
• If that's you, you're in high demand in our inclusive organisation where our valued, diverse staff broadens our ability to find smart solutions
• Both written and verbal German language essential
• 3+ years of Credit Control experience
• Experience of chasing debt within multi systems
• Credit control experience gained in a commercial, B2B environment
• Excellent customer service skills, ideally gained in a telephone environment
• Professional and clear telephone manner
• Good organisational Skills and Time Management
• Strong problem-solving skills with the ability to adapt quickly
• Excellent communication skills, both written and verbal
• An ability to have good attention to detail and accuracy

Experience with using Siebel, Sales Force, SAP, Octopus & Oracle

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support