• This role works closely with stakeholders across multiple geographies and operating maturity
• Build and scale global retail processes: Drive planning and execution of retail process changes, including POS system rollouts and operational enhancements across markets
• Strong capability to drive adoption of new ways of working within the operation: Drive change of new processes and minimize disruption to store operations
• Operational Readiness: Conduct impact assessments and readiness checks for retail teams; identify gaps and create actionable plans
• Stakeholder Engagement: Facilitate workshops and feedback sessions with store managers and retail teams to ensure alignment and operational clarity
• Co Creating training & communication materials : Partnering with Global Training and Development, create practical training and communication materials for stores
• Delivery of training and supporting business process will be required
• Performance Tracking: Partnering with Global Performance, monitoring and report on adoption rates and operational KPIs post-implementation

Process Owner: Be the point of contact for support functions such as Supply Chain, IT and merchandising for insights and guidance of impacts to stores on process, system and ways of working changes

• This role is ideal for someone with a strong retail industry background and a genuine enthusiasm for enhancing the customer and employee experience
• You should feel comfortable navigating change and driving adoption of new processes and technologies
• You will need to have a clear and concise communication style but can exercise flexibility where appropriate
• You need to work at speed, be a self-starter to drive change and can manage ambiguity, in order to deliver results
• Bachelor’s degree in Business, Retail Management, or related field
• Retail industry experience is essential
• 5+ years of experience in retail operations, process improvement, or change management
• Strong understanding of retail systems (POS, inventory management) and operational workflows
• Excellent communication and stakeholder management skills
• Analytical mindset with experience tracking operational performance and adoption metrics
• Ability to manage multiple priorities in a fast-paced retail environment

Passionate about retail and comfortable with change