• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
• A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
• The team focusses specifically on High Availability (Backup and Recovery, Corruption and Data Guard) and Goldengate issues for our Exadata and Oracle Cloud customers
• As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction
• A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
• You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues
• Services may be frequently provided by on-site customer visits

You will be expected to work a regular day shift (8.30am-5.30pm EDT) and will be supporting USGov customers too so only US citizens will be considered *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only**

• 5 years Goldengate experience required
• 10 years experience in technical support
• 10 years DBA experience
• 10 years High Availability Products

• US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• Accrued Vacation is provided to all other employees eligible for vacation benefits
• For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment
• Vacation accrual is prorated for employees working between 20 and 34 hours per week
• Employees working fewer than 20 hours per week are not eligible for vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Refreshes each calendar year
• Unused balance will carry over each year up to a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
• We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options
• We also encourage employees to give back to their communities through our volunteer programs
• Oracle US offers a comprehensive benefits package which includes the following: