The Group Manager, Revenue Operations Process & Strategy is a pivotal leadership role responsible for architecting, optimizing, and governing the end-to-end revenue operations ecosystem for LegalZoom’s high-volume contact center. This leader will drive operational excellence by designing scalable processes, integrating advanced technology solutions, and enabling cross-functional alignment across Sales, Customer Experience (CX), and supporting teams. The ideal candidate will bring deep expertise in Salesforce, customer/agent journey mapping, high velocity sales workflow designs, and analytics-driven process improvement. This role is critical to ensuring LegalZoom’s revenue engine operates with efficiency, predictability, and a relentless focus on customer and agent experience.

• You will
• Drive with the design, implementation, and continuous improvement of revenue operations processes, with a focus on high-velocity sales environments and multi-channel contact centers.

Strategize and govern Salesforce resources focused on routing logic, journey mapping, reporting & dashboard design, data imports and cleaning, and declarative architecture (including Salesforce Flow) to optimize lead assignment, prioritization, and rep efficiency.

• Oversee the day-to-day optimizations of AWS Connect (or similar contact center platforms), ensuring seamless call routing, IVR workflows, and data flow between systems.
• Drive the adoption and continuous improvement of MaestroQA or equivalent quality frameworks, embedding closed-loop feedback and coaching into frontline operations.
• Design and implement cross-functional operating models that align Sales, CX, Marketing, and Technology teams around shared revenue goals and standardized processes.
• Develop and maintain scalable RevOps process architecture, including workflow standardization, lead scoring/prioritization logic, and supporting capacity/coverage planning initiatives for onshore and offshore teams.
• Leverage diagnostic reviews leveraging SQL and analytics tools to identify process bottlenecks, root causes, and actionable insights for performance improvement.
• Govern change management for go-to-market (GTM) process deployments, ensuring structured rollout, adoption, and minimal disruption to frontline teams.

Lead and mentor a team of process architects, data and compensation analysts, and system administrators, working with other RevOps team members in Planning/Forecasting, Enablement/Training, and QA, while fostering a culture of operational excellence, collaboration, and continuous learning.

• Serve as a project manager for multi-pillar RevOps initiatives, driving cross-functional execution, milestone tracking, and stakeholder alignment.
• Perform other duties as assigned.
• Occasional travel may be required as needed.

• You have
• Demonstrated expertise in Salesforce routing design, journey mapping, and declarative architecture (including Salesforce Flow governance and oversight).
• Hands-on experience with AWS Connect or similar contact center telephony workflow platforms, including IVR design, call routing, and system integration.
• Proven ability to integrate and operationalize MaestroQA or equivalent quality assurance frameworks within sales and contact center environments.
• Strong background in cross-functional operating model design, RevOps process architecture, and workflow standardization for high-volume sales centers.
• Experience designing and governing lead scoring/prioritization logic, capacity and coverage planning, and quota/target setting in partnership with Finance and FP&A.
• Deep understanding of change management governance for GTM process deployments, including structured rollout, adoption, and feedback loops.
• Exceptional program and project management skills, with a track record of leading multi-pillar RevOps initiatives and cross-functional teams.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to influence at all levels of the organization.
• Bachelor’s degree or equivalent experience in business, operations, or a related field.

• Demonstrated expertise in Salesforce routing design, journey mapping, and declarative architecture (including Salesforce Flow governance and oversight).
• Hands-on experience with AWS Connect or similar contact center telephony workflow platforms, including IVR design, call routing, and system integration.
• Proven ability to integrate and operationalize MaestroQA or equivalent quality assurance frameworks within sales and contact center environments.
• Proficiency in SQL and analytics tools (e.g., Hex, Thoughtspot, Tableau, Snowflake, or similar) for diagnostic reviews, root cause analysis, and performance measurement.
• Required Experience:

8+ years of experience in revenue operations, sales operations, business operations, or a related field, with a proven track record of process design and optimization in high-growth or high-volume sales environments, including 2+ years of direct management experience.

• Experience designing and governing lead scoring/prioritization logic, capacity and coverage planning, and quota/target setting in partnership with Finance and FP&A.
• Deep understanding of change management governance for GTM process deployments, including structured rollout, adoption, and feedback loops.
• Exceptional program and project management skills, with a track record of leading multi-pillar RevOps initiatives and cross-functional teams.
• Required Education:
• Bachelor’s degree or equivalent experience in business, operations, or a related field.

LegalZoom is a remote-first company and the national range for this role is $146,000 - $233,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical

Fringe lifestyle benefits up to $250