• The Head of Marketing Operations is responsible for designing, scaling, and optimizing the end-to-end marketing operations ecosystem to enable predictable pipeline creation and revenue growth
• This role owns marketing systems, funnel operations, campaign execution, analytics, and cross-functional alignment, while building scalable global teams and ensuring consistent execution across all go-to-market motions
• The Zoom Marketing Operations team enables scalable, data-driven go-to-market execution by aligning strategy, technology, and insights across the customer lifecycle
• The team partners closely with Sales, Product, Finance, and Customer Success to drive operational excellence, predictable pipeline, and continuous improvement across global marketing programs
• Defining and maintaining the global marketing operations strategy, operating model, and roadmap aligned to company growth and Go-To-Market objectives
• Owning the end-to-end lead and pipeline lifecycle, including segmentation, acquisition, scoring, routing, SLAs, conversion optimization, and pipeline health
• Leading and scaling global marketing operations teams across campaign operations, marketing technology, data, analytics, and lead lifecycle management
• Partnering cross-functionally with Sales, Revenue Operations, Finance, Product, and Customer Success to align planning, forecasting, and execution
• Overseeing the marketing technology ecosystem, including MAP, CRM integrations, CDP, ABM, attribution, and data enrichment platforms, ensuring scalability and reliability
• Establishing data governance, compliance, and quality standards while delivering dashboards, reporting, and executive insights for decision-making
• Building standardized, scalable campaign operations and production processes to support integrated, multi-channel program execution

Implementing performance management, measurement, and continuous improvement frameworks across the full customer lifecycle, including experimentation and automation opportunities

• 12+ years of experience in Marketing Operations, Revenue Operations, or Go-To-Market leadership roles within high-growth SaaS or technology organizations
• Demonstrated experience scaling global teams and building high-performing operational centers of excellence (onshore and offshore)
• Demonstrated ability to partner cross-functionally and influence senior leadership across Go-To-Market functions
• Advanced analytical, communication, and people leadership skills

Track record of building and optimizing predictable, scalable pipeline engines through operational transformation

• Exceptional command of funnel operations, predictive analytics, segmentation, campaign orchestration, and pipeline forecasting
• Deep hands-on expertise with marketing automation and CRM platforms (e.g., Salesforce, HubSpot, Marketo, Eloqua, Pardot), CDPs, ABM, and attribution tools

$184,300.00

• In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
• Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways