Provide the guests, either on the phone or in person, with information and support in a professional and gracious manner
Receive and coordinate reservations and seating for daily and/or nightly service, all the while providing outstanding service to our guests along the way
Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return
Greet all restaurant guests, be knowledgeable about the area and provide information when asked
Provide fair and consistent seating of guests
Accurately handle paperwork, stock and tidy the host stand
Receive incoming calls, accurately book reservations for guests
Taking room service orders if applicable
Check floor and tables for accuracy and cleanliness, assist in bussing tables
Help servers by refilling beverages when needed
Perform other restaurant and customer service related requests for guests
We all wear multiple hats here at Kimpton
Требования
People who don't need to be told what to do to get things done
People who have an innate passion for making others' lives better
Able to prioritize multiple tasks in a dynamic environment
Able to learn, retain, and present product, menu and allergy information to guests
Knowledge of or ability to learn the restaurant point-of-sale system and reservation system
Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests
Food Handler Certification (if applicable)
Flexible schedule and are able to work weekends, nights, and holidays when needed
Навыки
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional
