- As an HR Partner, you'll serve as a professional who earns trust throughout the organization while demonstrating action-oriented, flexible problem-solving skills with meticulous attention to detail
In this role, you will collaborate with HR Business Partners to implement and deploy strategic HR initiatives focused on employee engagement, exceptional internal customer service, talent development, organizational effectiveness, and workforce planning
- Based in Newark, this role will focus primarily on the Customer Care organization
- Address employee inquiries and situations with confidentiality and expertise while managing routine processes throughout the complete employee lifecycle, from onboarding to offboarding
- Function as a subject matter expert and provide guidance to internal customers on HR-related matters
- Enhance the employee experience by collaborating effectively with managers, employees, and core teams to deliver exceptional service on HR tools, policy, etc
- Exercise sound judgment equitably, navigate ambiguous situations, and serve as the initial escalation point for employee concerns
- Champion the adoption of technology, self-service solutions, change management practices, and continuous improvement initiatives
- Leverage data analytics and key metrics to identify trends, anticipate business requirements, and develop strategic action plans, including comprehensive attendance and attrition analysis
- Partner closely with our global HRBP and Employee Relations team to bring consistency to HR processes across Company
Contribute to building and supporting people programs unique to the Customer Care organization (e.g., Cornerstone Training program, Rotation Program, etc); complete other ad-hoc project and program management, such as creating job aids, manuals and illustrations to encourage learning, awareness and simplicity Act as change agent to business through process design and approaches that support change and transformation
