• Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays
• As an Implementation & Adoption Manager at Tennr, your mission is simple: make our customers deliriously happy
• You’ll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite
• To succeed, you’ll combine deep product expertise with a nuanced understanding of healthcare operations, turning messy workflows into streamlined automation and feedback into roadmap-shaping insights
• You'll run hands-on trainings, execute client success plans, and ensure that every customer sees clear, ongoing value from Tennr
• You’ll also work closely with Product, Engineering, and Operations to develop internal tools and processes that make both our customers and our team more effective
• This role is responsible for maximizing customer value across the lifecycle for Tennr’s
• Own the end-to-end customer relationship — from onboarding through renewal and expansion — ensuring timely implementation and long-term success
• Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Tennr to customer goals
• Build strong, trusted relationships across end users, admins, and executives; proactively manage risk and resolve issues with urgency and care
• Develop and execute success plans tied to business value, tracking progress and evolving strategy as customer needs change
• Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements
• Design and launch tools — including health score reporting, worker forecast dashboards, and data request ticketing systems — that support both internal decision-making and customer outcomes
• Identify expansion opportunities and activate customer advocacy through strategic reviews, references, and case studies

Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure

• This is a high-impact role for someone who thrives in ambiguity, loves solving hard problems, and builds relationships that last
• If you’re energized by big challenges and want to help fix healthcare — one delighted customer at a time — we’d love to meet you
• You’re a self-starter with an entrepreneurial mindset
• You thrive in an unstructured start-up environment (lack of process does not frustrate you)
• Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success
• Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams
• Exceptional written and verbal communication skills with strong interpersonal instincts; able to quickly build trust and collaborate effectively across diverse teams and stakeholder groups
• A passion for interpreting complex data, uncovering meaningful trends, and translating them into actionable insights that drive decision-making — all while partnering closely with analytics teams to maximize impact
• Detail-oriented mindset with a focus on continuous improvement and operational excellence

Willing to travel as needed

2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps

• Free lunch!
• Plus a pantry full of snacks
• New, spacious Chelsea office
• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match

Competitive parental leave