About the team

• What you’ll do

We are seeking a dynamic Indirect Tax Enablement Specialist to join our team and drive user success and internal strategy implementation. This role will provide real-time hands-on support to enable team missions, while simultaneously leveraging these experiences to design proactive solutions that enhance future user and/or team enablement. The ideal candidate will create and deliver engaging, effective enablement materials and programs that empower our users and internal teams to maximize the value of our products and services, both in the moment and through strategic, forward-thinking initiatives.

• Provide real-time support to teams during critical moments - either due to bandwidth, or strategic initiatives where enablement solutions are needed like such as onboarding, support experience, and/or product enhancements
• Analyze support experiences to identify patterns and opportunities for proactive enablement solutions
• Collaborate with stakeholders to identify immediate and long-term enablement needs, objectives, and desired outcomes for both users and internal teams
• Design, develop, and execute comprehensive enablement programs, curricula, and materials for various delivery methods (e.g., in-person, virtual, self-paced, blended)
• Create engaging and interactive content tailored to address current knowledge gaps and anticipate future needs, promoting user adoption and team efficiency
• Incorporate adult learning principles and instructional design methodologies to ensure optimal learning outcomes and user empowerment
• Develop and implement assessments to measure the effectiveness of real-time support and proactive enablement programs
• Work closely with tax advisory SMEs, product and operations teams as well as to ensure accuracy and relevance of content for both immediate and future needs
• Adapt existing materials to suit different learning styles and audience needs, focusing on user enablement and internal strategy alignment
• Ensure all enablement materials align with company branding and style guidelines while maintaining accuracy and effectiveness
• Track and report on user adoption rates, enablement program completion rates, and overall effectiveness of both real-time and proactive initiatives
• Continuously improve enablement strategies based on user feedback, support experiences, and data-driven insights
• Who you are
• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
• 3+ years of experience in designing, developing, and executing enablement or learning programs
• Strong understanding of adult learning principles and their application in user enablement
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to diverse audiences
• Strong project management and organizational abilities
• Creativity and innovation in developing engaging learning experiences that drive user adoption
• Ability to work independently and collaboratively in a fast-paced environment
• Proven track record of successfully executing enablement programs that positively impact user success and internal strategy implementation
• Experience in SaaS or technology-focused enablement roles
• Familiarity with data analytics and reporting for enablement metrics
• Knowledge of gamification principles in learning design applied to user enablement
• Experience in a corporate learning and development environment, preferably with exposure to product adoption and user success initiatives

Proficiency in learning management systems (LMS) and e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate)